Had the worst experience ever buying from the “ethical” sustainable Los Angeles swim company Galamaar! I bought a swimsuit directly from their website and reached out to cancel the order so that I could re-purchase in a different color. Emilia from customer support seemed very helpful and refunded the order, sending an invoice for a new order. I purchased the swimsuit and it was advertised to be shipped with USPS Priority Mail. Instead they shipped UPS Ground (which typically quotes an arrival of 3 days longer). I reached out to voice my disappointment about the change in shipping, and Emilia said that if I was unhappy they could initiate a refund once I received the swimsuit.
Once the swimsuit was received, I messaged them again, and they provided me with a return label to return it. I sent it back the very next day. The return ended up getting lost in transit, last being marked “out for delivery”, but now the company is refusing to refund me (even though they’re able to file a claim with USPS to get their insurance back for the package). As a last resort, I initiated a chargeback with my bank, and Galamaar sent in a screenshot showing the FIRST order that was refunded, not evidence that the second (returned) purchase was ever refunded. So I am out the item and my refund.
Also their phone number on their website isn’t even Galamaar’s contact, I tried calling it and got a very suspicious “sorry you have the wrong number. Bye”. I have never had an experience like this before.
Submitted May 29, 2026 at 09:54AM by borrowersofficial https://ift.tt/pLEoHtm
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